Initially, Bethesda claimed that it was due to production costs that the bag's quality had been changed prior to release, though owners were not satisfied with that answer, with some even threatening a class action lawsuit against the company for false advertising. Specifically stated to be a canvas bag, the item within the box had ended up being made of a cheaper material, nylon. In the weeks since the game's launch, many fans had voiced complaints over the $200 USD "Power Armor" edition of the game, which included a copy of Fallout 76, some trinkets, a Power Armor helmet, and a bag. Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation,” Bethesda tweeted.From the very moment the first gameplay details were given, Bethesda's Fallout 76 was a controversial game. “We plan to notify customers who may have been impacted.
BETHESSA FALLOUT 76 CUSTOMER SUPPORT FULL
The firm also said that full credit card numbers and passwords were not exposed by the breach. The gaming giant confirmed that customers’ username, contact information, and proof of purchase information and more. Upon discovery, we immediately took down the website to fix the error.”īethesda said that it is still investigating the matter.
Later, Bethesda, on its official Twitter account tweeted, “We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Bethesda’s official tweet regarding the issue The company’s community manager LadyDevann announced on Bethesda’s official forum that the issue has since been resolved. Bethesda customers took to their social media accounts and Bestheda’s Forums to alarm the company and the customers. Tracy was not the only one that was able to view other customers’ personal information. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. A customer, Jessie Tracy, tweeted,on Wednesday, “I am receiving other people's support tickets on my account. Upon submitting the tickets, the information was accidentally shared with other users. The bag turned out to be a nylon alternative, so Bethesda eventually tweeted that it would replace the bags to canvas. It all started when Bethesda promised steel helmet and canvas bag as goodies on the purchase of the ‘Power Armor’ edition. The information included private data of players such as receipt, name, home address, email address, and the type of credit card used. To add fuel to the fire, Bethesda recently accidentally shared the support ticket information of customers it was trying to help, by sending that information to other customers.
BETHESSA FALLOUT 76 CUSTOMER SUPPORT PC
0 kommentar(er)
